GetResponse vs Intercom

Written by Marcus Taylor - CEO
Updated 12/02/2026

5 minute read

Who is this software for?

GetResponse is ideal for small businesses and marketers on a tight budget looking for a European email marketing provider.

Pros

  • Publish designer-quality landing pages in seconds
  • No contracts. No obligations. Cancel anytime
  • 500+ professionally designed email templates

Cons

  • Duplicate contacts count towards monthly limit
  • Limited CRM tools

Screenshots

Pricing

For 2.5k contacts
$22 / month
For 10k contacts
$59 / month
For 25k contacts
$129 / month
For 100k contacts
$399 / month
Full feature pricing
$997 / month
Starting price
$12 / month
Setup fee
Starting # of users
Cost per extra user
Refund policy
Free demo

Ratings

Overall rating
Ease of use
Value for money
Form templates
Customer support

Features

Lead scoring
Lead segmentation
Web activity tracking
SMS marketing
Personalize web content
Predictive analytics
Bi-directional CRM syncing
Event management
Create invoices
Create quotes
Split testing
Create membership sites
Bulk social media posting
Sales reports
Real-time sales alerts
Mobile app
Social CRM

Integrations

Outlook integration
Gmail integration
Salesforce integration
SugarCRM integration
Microsoft Dynamics integration
Zapier integration

General Info

HQ Location
United States
Founded in
1998

About GetResponse

GetResponse is the world's easiest email marketing platform, helping over 350,000+ small businesses, marketers and brands get better results. GetResponse includes an amazingly easy drag 'n drop Email Editor (winner of Stevie Award 2012) with hundreds of beautiful newsletter templates to choose from. Customize your newsletter with beautiful photos from iStock library.

Who is this software for?

Intercom is ideal for software & SaaS businesses looking to manage marketing and customer success messaging in one tool.

Pros

  • Great for software companies needing to manage users
  • Easy to create in-app product tours and chat messages
  • Easy to send custom events via the Intercom SDK

Cons

  • Pricing increases exponentially
  • It can easily become cumbersome and unmanageable

Screenshots

Pricing

For 2.5k contacts
Contact sales
For 10k contacts
Contact sales
For 25k contacts
Contact sales
For 100k contacts
Contact sales
Full feature pricing
Contact sales
Starting price
$49 / month
Setup fee
Starting # of users
Cost per extra user
Refund policy
Free demo

Ratings

Overall rating
Ease of use
Value for money
Form templates
Customer support

Features

Lead scoring
Lead segmentation
Web activity tracking
SMS marketing
Personalize web content
Predictive analytics
Bi-directional CRM syncing
Event management
Create invoices
Create quotes
Split testing
Create membership sites
Bulk social media posting
Sales reports
Real-time sales alerts
Mobile app
Social CRM

Integrations

Outlook integration
Gmail integration
Salesforce integration
SugarCRM integration
Microsoft Dynamics integration
Zapier integration

General Info

HQ Location
Dublin, Ireland
Founded in
2011

Alternatives

About Intercom

Intercom is a customer communication platform that allows businesses to communicate with their customers through a variety of channels, including email, in-app messaging, and live chat. It offers a range of features, including automated messaging, lead generation, and customer segmentation, making it a versatile tool for customer engagement. Additionally, Intercom's messaging capabilities can also be integrated with other tools such as Salesforce, Zendesk, and Slack, making it a powerful addition to a company's overall customer communication strategy. Intercom is an effective tool for businesses looking to improve their customer communication and engagement.