Intercom vs Iterable
Written by Marcus Taylor - CEO
Updated 12/02/2026
5 minute read
Who is this software for?
Intercom is ideal for software & SaaS businesses looking to manage marketing and customer success messaging in one tool.
Pros
- Great for software companies needing to manage users
- Easy to create in-app product tours and chat messages
- Easy to send custom events via the Intercom SDK
Screenshots
Pricing
Ratings
Features
Lead scoring Lead segmentation Web activity tracking SMS marketing Personalize web content Predictive analytics Bi-directional CRM syncing Event management Create invoices Create quotes Split testing Create membership sites Bulk social media posting Sales reports Real-time sales alerts Mobile app Social CRM Integrations
Outlook integration Gmail integration Salesforce integration SugarCRM integration Microsoft Dynamics integration Zapier integration Alternatives
About Intercom
Intercom is a customer communication platform that allows businesses to communicate with their customers through a variety of channels, including email, in-app messaging, and live chat. It offers a range of features, including automated messaging, lead generation, and customer segmentation, making it a versatile tool for customer engagement. Additionally, Intercom's messaging capabilities can also be integrated with other tools such as Salesforce, Zendesk, and Slack, making it a powerful addition to a company's overall customer communication strategy. Intercom is an effective tool for businesses looking to improve their customer communication and engagement.
Who is this software for?
Iterable is a cross-channel marketing automation platform that helps businesses to create, optimize and automate personalized campaigns across email, SMS, push, in-app and web notifications.
Pros
Cons
- Expensive (and doesn't disclose their pricing)
- Can take a very long time to setup and integrate
- The UI can be confusing and disorganized
Screenshots
Pricing
Ratings
Features
Lead scoring Lead segmentation Web activity tracking SMS marketing Personalize web content Predictive analytics Bi-directional CRM syncing Event management Create invoices Create quotes Split testing Create membership sites Bulk social media posting Sales reports Real-time sales alerts Mobile app Social CRM Integrations
Outlook integration Gmail integration Salesforce integration SugarCRM integration Microsoft Dynamics integration Zapier integration Alternatives
About Iterable
Iterable is a cross-channel marketing automation platform that enables businesses to create, execute, and optimize campaigns across all channels. The platform offers a range of features such as email, SMS, push notifications, in-app messaging, and web push notifications. Iterable allows businesses to create personalized and targeted campaigns based on customer behavior and purchase history, with the ability to segment users and automate workflows. The platform also includes a variety of pre-built templates and A/B testing capabilities to improve the performance of campaigns. Iterable also offers integrations with a variety of third-party tools, such as Salesforce, Shopify and Zendesk, and it also allows for the use of webhooks, APIs and SDKs for further customizations. Overall, Iterable is a powerful cross-channel marketing platform that allows businesses to increase customer engagement and drive conversions.
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