Drip vs SugarCRM
Written by Marcus Taylor - CEO
Updated 12/02/2026
5 minute read
Who is this software for?
Drip is ideal for small eCommerce businesses looking for a marketing automation platform.
Pros
- Add events with metadata to contacts for advanced email campaigns
- Drip.js lets you show custom CTA to you website visitors
- Free plan for up to 100 subscribers
Screenshots
Pricing
Ratings
Features
Lead scoring Lead segmentation Web activity tracking SMS marketing Personalize web content Predictive analytics Bi-directional CRM syncing Event management Create invoices Create quotes Split testing Create membership sites Bulk social media posting Sales reports Real-time sales alerts Mobile app Social CRM Integrations
Outlook integration Gmail integration Salesforce integration SugarCRM integration Microsoft Dynamics integration Zapier integration Alternatives
About Drip
Drip is a marketing automation software that helps businesses increase their revenue by automating their email marketing campaigns. It allows users to segment their audience, personalize their emails, and track the performance of their campaigns. Drip also includes features such as lead scoring, web tracking, and e-commerce integrations. Additionally, it provides a visual workflow builder that makes it easy to create complex automation sequences. Drip also offers a range of integrations with popular e-commerce platforms such as Shopify, BigCommerce, and WooCommerce. This makes it a great choice for eCommerce stores that are looking for an easy-to-use, yet powerful email marketing automation solution.
Who is this software for?
SugarCRM is ideal for freelancers, small to mid sized businesses, large enterprises, non profit organisations and public administrations
Pros
- Ability to quickly scale to suit any sized business
- Ability to self host and keep data on your own servers
- Ability to customize the platform to suit any business
Cons
- Limited functionality of reporting dashboard makes creating custom reports time consuming
- Minimum 1 year commitment required
- Customizing it to suit your needs can be time consuming and expensive
Screenshots
Pricing
Ratings
Features
Lead scoring Lead segmentation Web activity tracking SMS marketing Personalize web content Predictive analytics Bi-directional CRM syncing Event management Create invoices Create quotes Split testing Create membership sites Bulk social media posting Sales reports Real-time sales alerts Mobile app Social CRM Integrations
Outlook integration Gmail integration Salesforce integration SugarCRM integration Microsoft Dynamics integration Zapier integration Alternatives
About SugarCRM
While the company's brand of "Commercial Open Source" sounds a bit like an oxymoron, SugarCRM's business model pursues a symbiotic relationship between maintaining a viable company and delivering customer benefits attributable to open source software solutions. SugarCRM has a two-tiered business model the company gives away the basic open source customer relationship management software application, and sells four progressively richer commercial versions which include proprietary code and more advanced feature sets such as integration to Microsoft Outlook, support for MS SQL or Oracle databases, disconnected mobile support, customer self service, reporting and system integration capabilities for companies wanting to achieve full CRM software potential.
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