3 Best email marketing automation tools for eCommerce

Best marketing automation software for small to medium-sized businesses

With over 150,000 customers, it’s not surprising that ActiveCampaign was the most commonly mentioned tool in our survey of email markering software options for 2023.

ActiveCampaign has earned its reputation as a leading marketing automation tool by focusing on building a world-class product that provides multiple solutions for B2C, B2B, and e-commerce businesses from around the globe.

It’s by far the most advanced email marketing platform on our list, with machine learning and predictive tools enabling marketers to work smarter and deliver higher ROI.

Often credited with pioneering visual marketing automation, ActiveCampaign is impressively intuitive and easier to use than some tools on our list.

As an all-in-one marketing tool, ActiveCampaign comes with a built-in CRM system to manage your sales, live chat, and of course, email campaigns.

As an all-in-one marketing tool, ActiveCampaign comes with a built-in CRM system to manage your sales, live chat, and of course, email campaigns.

ActiveCampaign’s Pricing

You might think all these features come at a hefty cost. Yet, starting at only $9 a month, ActiveCampaign is reasonably priced and more affordable than many of the tools on this list.

ActiveCampaign’s Pros

• All-in-one platform

  You can build courses, landing pages, websites, membership sites and manage products directly inside ClickFunnels.

• Unique triggers and actions

  As a bi-product of it’s all-in-one platform, ClickFunnels has unique triggers and actions in their automation workflows, like auto-enrolling people into courses or upselling products.

• Community

  ClickFunnels have an active user community (online and offline) with more than 100k customers throughout the year. There is also a wide network of ClickFunnels consultants available for managed campaigns.

• Automation split testing

  This feature enables you to A/B test entire sequences against each other, rather than just test individual emails (which is offered by most marketing automation tools).

ActiveCampaign’s Pros

• CRM

  ActiveCampaign’s marketing automation is particularly powerful because ActiveCampaign has an in-built CRM system. This CRM, however, is not as good as standalone platforms like PipeDrive or Salesforce – though we feel this is a reasonable trade-off for ActiveCampaign’s automation features.

ActiveCampaign Verdict

If you’re looking for a market-leading email marketing solution, there’s no denying that ActiveCampaign has long occupied that position.

Try ActiveCampaign today with a 14-day free trial — no credit card required.

Best for B2B service companies

Hubspot are an extremely popular, yet massively over-priced, marketing automation tool aimed at small businesses.

In our recent analysis of the marketing automation industry, we found that Hubspot own a 41.6% share of the small business automation software market, positioning them ahead of Infusionsoft as the market leaders.

HubSpot's Pricing

With a lot of features and market renown, Hubspot offers a lot of flexibility and you can have confidence in your marketing automations. However this comes at a hefty price tag, with prices starting at $200/mo.

HubSpot's Pros

• The platform is easy to use

  Hubspot have a beautifully designed product. Given the complexity of marketing automation software, they have done a great job of making it intuitive for small business owners with little or no coding ability.

• 7-day free trial

  Most marketing automation tools do a pretty bad job of mitigating the customer’s up-front risk (high setup fees, no free trials, and long contracts). While Hubspot do require high setup fees and a contract, they are one of the only tools to offer a free trial.

• Educating their users

  Perhaps the most impressive aspect of Hubspot is the extent to which they invest in educating their customers. Their blog provides an exceptional place for business owners to learn about online marketing.

• A place for all your tools

  Hubspot is convenient in that it has everything in one place. While you could get 99% of Hubspot’s functionality for free (or cheap) elsewhere, it’s handy having it all in one place.

HubSpot's Cons

• Requires a 12-month contract

  Hubspot contracts are billed annually by default. Ultimately, marketing automation is something that you’re likely to use for many years, so this is not too big an issue. However, it would be preferable to have a rolling month-on-month contract.

• No A/B testing in their basic or PRO package

  If you want to run split tests, you’re going to have to upgrade to their $2,400/month package. Given that A/B testing is one of their quickest and most effective ways to improve the performance of online campaigns, it seems odd that they wouldn’t offer this at lower levels to help small businesses generate better results (and additional revenue).

• Very steep price creep

  While Hubspot do have a $200/month package, marketing automation and CRM integration are only offered at their $800/month package, which includes only 1,000 contacts. As your requirements and contacts grow, so does this cost (quite rapidly).

• Most tools offered by Hubspot are free elsewhere

  Hubspot offers a well-designed set of tools, but there aren’t any silver bullets in there that couldn’t be found elsewhere for free or cheap.

• Technical support is paid

  Implementing Hubspot is fairly straight-forward, but if you do require ongoing technical support, you’ll have to pay for it.

HubSpot Verdict

Hubspot are the most popular marketing automation tool for small businesses. While their product is excellent, you do need to be aware of price creep, as Hubspot’s pricing gets expensive as you require additional contacts.

Best for ecommerce companies that need advanced automation

Klaviyo is an email marketing platform that helps businesses send targeted, personalized and automated emails to their customers. It's a powerful tool that has gained a lot of traction in the ecommerce world.

Klaviyo's Pricing

Klaviyo's pricing is based on the number of contacts you have in your email list. Prices start at $20/month for up to 500 contacts and go up to $950/month for up to 150,000 contacts. They also offer a free plan for up to 250 contacts.

Klaviyo's Pros

• Great automation features

  Customer journeys and segmentation built in

• Detailed reporting

  Get a good grasp of where workflows are going wrong

• Easy integration with ecommerce platforms

  Bring all of your data into one place

Klaviyo's Cons

• Ease of use

  Complexity of the platform for beginners

• Long term use

  Some limitations on customization options

Klaviyo Verdict

Klaviyo is a great choice for ecommerce businesses that want to improve their email marketing efforts. While it may take some time to learn how to use all of its features, the benefits are definitely worth it. With a free plan and reasonable prices for larger lists, Klaviyo is definitely worth considering.